Frequently Asked Questions
1. Where do the dogs eat and at what time? Except for giant breeds, the majority of campers will have their own kennel space for feeding. Meal times range between 7:00 a.m. – 10:00 a.m. and again between 5:00 p.m. – 7:00 p.m. We cannot feed the dogs openly and all together for obvious reasons. By kenneling them for feeding, our staff can monitor their food and water consumption to make sure they are eating their own food and drinking enough water. Dogs that have a private suite can eat in their room. Permission from owner must be given if owner requests dogs to eat in suite together.
2. Can I bring food that needs refrigeration? Yes. We have a refrigerator, a freezer and a microwave to heat refrigerated foods. We are happy to feed your dog whatever he/she normally eats at home so don’t be afraid to mention this to us.
3. What shot records does my dog have to have? To board with us, your dog will need current Rabies, 6 month Bordetella, and Parvo vaccinations. If you call your vet, they are usually more than happy to fax your dog’s shot records over to us. If you frequently take your dog to dog parks and/or other social environments, we suggest that you get a fecal test done every 6 months.
4. Does my dog have to sleep in a kennel at night or be put in a cage during the day? As long as your dog stays social to other dogs that are staying with us, there is no reason to kennel your dog day or night. Most all dogs sleep in a living room setting at night, with the exceptions of dogs that will not unwind and continue to disturb other dogs that are trying to sleep or dogs that bark non-stop after “lights out”, which is about 9:00 p.m. If you would like your dog to have his/her own space at night, we suggest a kennel or private suite.
5. Can my family dogs stay together during the day and at night? This depends on the size of your dogs we cannot mix large and small dogs due to safety concerns. We can only keep family dogs together if they are the same or similar size. If you have a small dog and a large dog we suggest a private suite so they can stay together or a private kennel so they can be side by side when indoors.
6. Does someone stay at the facility at night? Yes, someone is on site throughout the night. Our graveyard shift is from 10pm – 7am our graveyard person is unable to assist you and is strictly there to monitor dogs please if you need assistance with something call during normal business hours 7am-7pm or e-mail email@example.com.
7. Do I need to make advance reservations for day care or overnight boarding? Yes. We have a maximum capacity limit. During the weeks of major holidays, reservations are required well in advance to insure availability.
8. May I pick up or drop off my dog after standard business hours 7 a.m. – 7 p.m.? This service is not permitted for new customers. All new customers must pick up and drop off during normal business hours.
Existing customers to arrange a late pickup or early drop off arrangements must be made 24 hours in advance so we can staff properly. An additional $35 fee will apply. No pickup’s prior to 7am earliest drop off 6am. Latest pickup/drop off 9:00pm. All vaccines, forms and full payment must be received prior to arrival.
9. When is payment for services due? Payment is due at time of pick up. Suites require a $25 deposit unless it’s over a holiday then full payment is due prior to boarding.
10. What all should I bring for my dog? To bring: Your dog’s food for the duration of his/her stay (all types) and one special type snack if desired. Unless your dog is staying for 10 or more nights, dry food should be brought in baggies (especially if your dog is restricted to a rigid diet). All dogs must have a collar or harness. Do Not bring: Bowls, or anything that is breakable. Toys, blankets, pet beds and chew bones are only permitted for private suites. If your dog is doing group or kennel, bedding will be provided.
11. Can I call the office to check and see how my dog is doing? Absolutely! Feel free to call between the hours of 7:00 a.m. and 7:00 p.m. any day of the week for an update.
12. Do new dogs have to undergo an evaluation? If you are boarding for the first time, your dog will undergo an evaluation shortly after arriving at our facility for drop off if you have selected the group boarding option. Generally, this introduction goes smoothly if your dog has been around other dogs in the past. If there should be any problems with your dog socializing with others, you will be contacted and we can discuss other options. Depending on the time you arrive at the facility for the first time, we may be able to do the evaluation before you leave. Please call the office ahead of time to let us know what your estimated arrival time will be. If you would like to stop in and meet with us prior to your reservation, you are welcome to do so, however, do not bring your dog on that day.
13. When can I come see the facility and see where they will be staying? Please call ahead to schedule a virtual tour and/or meet and greet, especially if you will be bringing your dog with you. Evaluations are done throughout the week/weekend by appointment only. Our tour consists of our live feed web cameras displayed in our office. We cannot do walk through tours. Dogs staying here are roaming freely. You can see the whole facility via our live feed. Dogs doing evaluations will be taken back via a personal pet assistant while you watch in the lobby or you can leave and come back after evaluation is over.
14. Do you shut the webcams off at night? No, they are left on 24 hours a day unless we shut them down for maintenance. The lights in the living room areas are turned off at night so our campers know its time for bed, but you can still log on and see them throughout the night.
15. Do you offer potty breaks during bed time? Bedtime is at 8:30 p.m. Dogs are put in their assigned areas until we reopen the next day. If your dog requires special requirements such as a late night potty break after 8:30 p.m., a $5 fee will be applied nightly. One late night potty break will be provided by our graveyard shift based on pet owner’s request only.
16. What do you do for behavior issues? Some dogs may act differently when not with their pet owners or in their normal home like setting. We do our best to work with behaviors, but safety is our biggest concern.
- Dog/dogs is/are destructive, such as chewing walls and furniture Why: Your dog can ingest something that can get lodged and can harm your dog. We will kennel him/her for safety purposes if your dog shows destructive behavior.
- Dog/dogs mount other dogs Why: Your dog may find mounting another dog fun but another dog may not like it and will most likely nip at the other dog for such behavior. Due to safety purposes, a kennel will be provided for your dog.
- Not calming down in group rooms Why: If your dog is wanting to still play inside and other dogs are trying to rest, it will provoke another dog to nip or get upset. The group rooms are for relaxing, not playing and dogs get plenty of play time outside. If your dog is too hyper for the group room, a kennel will be provided for your dog’s safety.
- Barking constantly Why: Other dogs are trying to rest inside the rooms. If your dog is barking constantly, other dogs will not get rest and become cranky and can nip. If your dog will not stop barking, a kennel will be provided for your dog’s safety.
- Showing aggressive behavior Why: If your dog is growling, showing teeth or nipping at other dogs, this is a form of aggression and your dog will be given a kennel to prevent harm to your dog as well as the other dogs.
17. How long are the dogs outdoors?: All dogs will have time outside to play on rotation, regardless if in a suite, kennel, or group room. Rotations are done, based on the weather, anywhere between 30 minutes to an hour. Depending on dog/dogs behavior, a private outdoor run may be given, if not suitable for group outdoor play.
18. How often do the dogs go outside? Dogs are put on a 3 part rotation so that all dogs are not let outdoors at once. Dogs are let outdoors every other hour except during breakfast, lunch, and dinner feeding times, they are indoors for two hours. Weather conditions may alter how often dogs are in and out. Nap time is noon to 2:30 p.m.
19. What if my dog gets sick or injured? We do our best to monitor all dogs. If sickness or injury is found, we will contact you immediately. If we can’t reach you, we will contact your emergency contact. We do not have a vet on site, but we do have a vet that we can go to if need be. All pet owners are responsible for their dogs medical treatment. Just Like Home does not cover vet bills regardless of the situation as stated in our boarding contract. Minor injuries may be apparent if they can be detected.
20. What if my dog is not good with people? Dogs that are not good with people cannot board/groom or do daycare with us for safety reasons. If your dog shows aggression at any time towards our staff, you will be contacted to pick up or arrange for someone to pick up your dog within 5 hours of being contacted. You must pick up otherwise animal control will be contacted to pick up for safety reasons.
21. I’m out of State driving to Vegas won’t arrive till after 7pm. The majority of people coming from out of state driving to Vegas call us and say they are stuck in traffic or got delayed etc… Please note we cannot and will not accommodate new customers after 7pm. To many times this has been an issue and we no longer offer this service due to prior conflict. Please give yourself enough time for delays to make it by 7pm no exceptions.
22. I called after 7pm and no one answered.
Our desk staff leaves at 7pm and caretakers are only with dogs not at the desk answering phones. Messages will be checked the next business day at 7am. You can e-mail firstname.lastname@example.org or leave a message on voicemail and a team member will get back to you.
1. Do you offer complimentary baths for boarding dogs? No, we don’t give complimentary baths for boarding. A complimentary bath may be given for sanitary purposes should your dog soil on itself or get sick on itself. If you would like grooming as part of your dog’s boarding stay, we can add on grooming services for you. Check out our Grooming page for pricing.
2. How long will my dog have to stay to get groomed? Most grooms are an average of 2 – 21/2 hours. We will call you when your dog is ready for pick up.
3. What do you require for vaccinations for grooming? We require proof of current rabies, bordetella and parvo vaccinations.
4. Can I stay with my dog while he/she is getting groomed? No, we do not have room for owners to stay and your dog may behave adversely with you there, making it difficult for the groomer to complete the groom.
5. Should I call to make an appointment for grooming or do you accept walk-ins? We prefer scheduled appointments a day or two in advance. Although we accept walk-ins, we may be booked the day you decide to walk in without reservation.